Lesson #4 QUIZ

What's the first step to deal with difficult clients as an online business manager? *

a) Panic

b) Remain calm and composed

c) Scream at the client

Why is it important to listen to your client's concerns? *

a) To show off your listening skills

b) To understand where they're coming from

c) To interrupt them with your own ideas

How should you respond to difficult clients? *

a) In a rude and unprofessional manner

b) In a polite and professional manner

c) In a sarcastic and mocking manner

How can humor help when dealing with difficult clients? *

a) By making them feel worse

b) By lightening the mood

c) By making them angry

What should you do if a client asks for something outside your scope of work? *

a) Agree to do it anyway

b) Be honest and upfront with them

c) Ignore the request

When should you walk away from a difficult client? *

a) Always

b) If they refuse to pay

c) If they are constantly causing problems and it's not worth the stress

What should you do if a client is being unreasonable? *

a) Argue with them

b) Address their concerns while keeping the conversation on track

c) Ignore them

How should you respond if a client is venting their frustrations? *

a) Interrupt them and change the subject

b) Let them vent and take notes of their concerns

c) Tell them to stop whining

Is it okay to use humor when dealing with difficult clients? *

a) Yes, as long as it's appropriate and won't offend the client

b) No, never

c) Only if the client is also funny

What should you remind yourself when dealing with difficult clients? *

a) You're not paid enough for this

b) You're a professional and you've got this

c) This is why you hate your job

Online Business Management Certification