Online Business Management Overview

Welcome!

Online Business Management

Module 1: Website Design & Development

Web Design & Development Overview

Lesson #1: SEO

Lesson #1 QUIZ SEO

Lesson #2: Mobile Optimization

Lesson #2 QUIZ

Lesson #3: Development

Lesson #3 QUIZ

Lesson #4: Web Testing

Lesson #4 QUIZ

Module 2: Marketing & Sales

Marketing & Sales Overview

Lesson #1: Content Marketing

Lesson #1 QUIZ

Lesson #2: Social Media Marketing

Lesson #2 QUIZ

Lesson #3: Email Marketing

Lesson #3 QUIZ

Lesson #4: Lead Nurturing

Lesson #4 QUIZ

Lesson #5: Objections & Closing

Lesson #5 QUIZ

Module 3: Excelling Customer Support

Customer Support Overview

Lesson #1: Value of Customer

Lesson #1 QUIZ

Lesson #2: Timely & Responsive Communication

Lesson #2 QUIZ

Lesson #3: Above & Beyond

Lesson #3 QUIZ

Lesson #4: Dealing with Difficult Clients

Lesson #4 QUIZ

Lesson #5: Collecting Feedback & Making Improvements

Lesson #5 QUIZ

Module 4: Financial Management

Lesson #1: Tracking

Lesson #1 QUIZ

Lesso #2: Ugh...Budgeting

Lesson #5 QUIZ

What is the first step in closing a deal as an online business manager? *

A) Offer incentives

B) Build rapport and establish trust

C) Use the assumptive close

D) Address objections

How can you create urgency when closing a deal? *

A) Emphasize the benefits of your product or service

B) Highlight any time-sensitive offers or incentives

C) Offer discounts, bonuses, or special offers

D) All of the above

What is the assumptive close technique? *

A) Asking if the prospect is ready to move forward

B) Assuming the sale has already been made and asking for the next step

C) Creating a sense of urgency by emphasizing benefits

D) Offering incentives to motivate the prospect

How can you handle objections during the sales process as an online business manager? *

A) Listen and understand the objection

B) Acknowledge the concern and show empathy

C) Provide a specific solution

D) All of the above

What is the benefit of following up with a potential client after addressing an objection? *

A) It demonstrates your commitment to their success

B) It helps build trust

C) It can turn potential clients into satisfied customers

D) All of the above

Online Business Management Certification

Lesson #5 QUIZ